Please read our refund and returns policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@shippingcontainerking.com. Please note that returns will need to be sent to the following address: 140 Anton Rd, Hemmant, Queensland 4174, Australia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@shippingcontainerking.com
Countries
Australia
Policy url
https://shippingcontainerking.com/refund-and-returns-policy/
Returns
Accept returns for both defective and non-defective products
Exchanges
Accept exchanges
Product condition
New only
Window
30 days
Method
By mail, In store
Return label
Download and print, Free
Restocking fees
No cost
Refund processing time
10 days
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A shippingcontainerking.com?
If you do not live near an (shippingcontainerking.com) location, the items you purchase in-store can be returned by mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (shippingcontainerking.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you
The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to140 Anton Rd, Hemmant, Queensland 4174, Australia.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customer Support: 24/7
Phone: +61390057589
Email: sales@shippingcontainerking.com
Address: 140 Anton Rd, Hemmant, Queensland 4174, Australia.